We love to chat... not exactly news that, but taking the opportunity to "pass the time of day" and bring a personal touch to the way that we do business, is as important to us as our business grows, as it always was.
Almost four years ago I created Lily and Lime when pregnant with my youngest child and I am so proud of the relationships that we have developed with many repeat customers. No longer working alone, I am delighted to tell the story of the creation of our small, yet perfectly formed team, each with unique and much valued skills, yet all sharing one thing in common. We love to hear about peoples lives and the part that our products will play in them. I am, however a realist and we sell gorgeous gifts rather than doing "brainsurgery" so whilst we may not change lives, we do have the highest standards in terms of product quality and customer service, and as we grow we are committed to continue to focus on the little things that are so important to our customers.
Handwritten gift notes, little chocolate treats and thank you notes to each and every customer. A "no quibble "free returns policy, because we appreciate that sometimes you want to change your mind and not be made to feel awkward about it, and the option to speak to a real, live person if you choose, because personal service is important and we know you value it too.
So with our birthday just around the corner, I want to take the opportunity to say thank you to our friends, suppliers and to my brilliant team, for their support and enthusiasm, and remember our customers, old and new, with a Prizedraw to WIN £50 to spend on products from Lily and Lime.
Simply click on the Join Our Mailing List link on our home page and complete your details and we will enter you in the draw which will close on Sunday 6th March.
Thank you for making the last four years such an exciting journey and we will soon be raising our glasses to the next four, and the exciting developments that they will bring.
Founder - Lily and Lime
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